Order processing
After you place an order, we review the order details and payment status before preparing your items. You will receive a confirmation using the contact information supplied at checkout.
Orders placed during weekends, public holidays, or especially busy periods may take longer to prepare. We will contact you if an item is unavailable or if we need more information to complete your order.
Delivery times and costs
Available delivery options, estimated timing, and any delivery fee are shown during checkout. Estimates begin after an order has been confirmed and dispatched; they are not guaranteed arrival dates.
Delivery may take longer because of traffic, weather, public holidays, courier capacity, or circumstances outside our reasonable control. Where possible, we will share updates if a delay affects your order.
Delivery address
Please check your name, phone number, and full delivery address before completing checkout. Include landmarks or access instructions where they will help the courier find you.
Contact us as soon as possible if an address needs to change. Once an order has been dispatched, we may be unable to redirect it and an additional delivery charge may apply.
Receiving your order
Make sure someone is available at the delivery address to receive the parcel. A courier may call the phone number provided at checkout to complete delivery.
Inspect the outer packaging when your order arrives. If an item is missing, incorrect, or damaged, photograph the parcel and item and contact us promptly with your order details so we can investigate.
Tracking and delivery help
Dispatch or tracking details will be shared when available. For help locating an order, email shopwithenizyapparel@gmail.com with your name and order reference.
Still need help?
Speak with the Enizy Apparel team about your question.